LOW BRASS LESSONS TERMS OF SERVICE
Customer-use terms for services, payments, masterclasses, subscriptions, protected access, and digital content.
1. Acceptance of Terms
These Terms of Service ("Terms") govern access to and use of Low Brass Lessons services, products, subscriptions, digital content, scheduling tools, protected access systems, and website features. By booking, purchasing, subscribing, registering, accessing protected content, or otherwise using the Services, you agree to these Terms.
2. Business Information
Low Brass Lessons LLC is an Arizona limited liability company doing business as Low Brass Lessons. Business address: 4539 N 22nd St #6740, Phoenix, AZ 85016. Website: lowbrass-lessons.com. Support email: scheduling@lowbrass-lessons.com.
3. Eligibility; Minors
You must be legally able to enter into a binding agreement or must use the Services through a parent or legal guardian. A parent or legal guardian who registers, purchases, schedules, or permits a minor to participate in any lesson, masterclass, or consultation accepts these Terms for that minor and is responsible for the minor's participation, conduct, safety, technology, and payment obligations.
4. Services Covered
The Services may include private lessons, online lessons, in-person lessons, online masterclasses, consultations, sheet music subscriptions, digital product sales, browser-gated PDFs, audio files, previews, excerpts, OTP-protected content, protected sheet music access, customer support, scheduling systems, payment systems, and related educational offerings.
5. Accounts; Accurate Information
You agree to provide accurate, current, and complete information when scheduling, purchasing, subscribing, registering for a masterclass, or requesting access. Low Brass Lessons may rely on the information you provide, including student name, parent or purchaser name, email, phone, billing information, instrument, location, scheduling details, and access credentials.
6. Scheduling; Attendance; Billable Session Rules
Scheduled lessons, consultations, and masterclasses reserve instructor, presenter, calendar, platform, or business capacity. Late arrival does not extend the scheduled end time unless Low Brass Lessons expressly approves an extension. Subject to applicable law and any contrary written policy from Low Brass Lessons, a scheduled lesson, masterclass, or consultation may remain billable if the student, attendee, or purchaser arrives late, uses the wrong link, uses the wrong location, leaves early, abandons the session, or otherwise fails to timely participate in the scheduled session. Low Brass Lessons may determine completed, partially completed, missed, delivered, chargeable, non-chargeable, canceled, refunded, or reschedulable status using its internal and third-party records.
7. Cancellation; Rescheduling; Missed Sessions; Makeups
The standard cancellation notice window is twenty-four (24) hours, and the standard rescheduling notice window is twenty-four (24) hours, unless Low Brass Lessons posts or confirms a different rule in writing for a specific plan, booking, or masterclass. Low Brass Lessons is not required to provide makeups, credits, refunds, or reschedules for late cancellations, missed sessions, no-shows, technology-related participation failures, wrong-link or wrong-location errors, or similar customer-side failures, but may choose to do so in its discretion.
8. Online Lessons, Consultations, and Masterclasses
Online lessons, consultations, and masterclasses must occur through the designated links and delivery methods provided or managed by Low Brass Lessons. Customers may not move Company sessions to private or off-platform arrangements without Low Brass Lessons' written consent. Customers are responsible for reliable internet, compatible devices, audio and video functionality, browser permissions, and all other technology needed to participate. Low Brass Lessons is not responsible for reduced session value, delay, interruption, or failure caused by customer equipment issues, internet issues, browser issues, user error, or third-party platform downtime. Unless Low Brass Lessons expressly authorizes otherwise in writing, no lesson, consultation, masterclass, or session content may be recorded, screen-captured, livestreamed, retransmitted, or redistributed.
9. In-Person Lessons; Environment; Safety; Assumption of Risk
In-person lessons may occur in homes and other approved spaces. Any non-home third-party location, including a school, church, or rehearsal room, must have written approval for use from the location owner and from Low Brass Lessons. The customer is responsible for preparing and maintaining a safe, quiet, suitable lesson environment and for disclosing pets, hazards, access barriers, building rules, unsafe conditions, or other material environment facts in advance. Low Brass Lessons and the instructor may pause, shorten, relocate, decline, or end a session if the environment is unsafe, unsuitable, unlawful, or materially disruptive. Participation in in-person Services involves inherent risks, including travel risks, premises risks, instrument-handling risks, ordinary physical strain, and risks associated with entering or using third-party premises. To the maximum extent permitted by law, the customer knowingly and voluntarily assumes those risks for the customer and the student.
10. Payment Authorization
By providing a payment method, you authorize Low Brass Lessons and its payment processors to charge that payment method for lessons, recurring lessons, masterclasses, consultations, subscriptions, sheet music, digital content, travel-related charges, applicable taxes, authorized retries, and other charges you expressly authorize through a booking, checkout, recurring plan, registration, or subscription enrollment. Low Brass Lessons may rely on its records, including lesson records, masterclass records, calendar records, registration records, access records, and payment records, when determining whether a session, purchase, subscription, or registration was delivered, billable, or eligible for charge.
11. Recurring Lessons and Autopay
Recurring lesson arrangements may include or require autopay. If you enroll in a recurring lesson arrangement with autopay, you authorize Low Brass Lessons to charge the payment method on file for the first scheduled lesson upfront and to charge later scheduled lessons after delivery or completion in accordance with company records and calendar-confirmed lesson status. If you prepay for all lessons in an arrangement, no further per-lesson charge is due for the prepaid lessons.
12. Failed Payments; Retries; Suspension
If a payment method is declined, expires, becomes invalid, is blocked, or otherwise fails, Low Brass Lessons may retry the charge, request updated payment information, suspend scheduling, suspend upcoming sessions, suspend digital access, cancel future bookings, or take other lawful action. Low Brass Lessons may suspend scheduling privileges and access to digital materials while a payment remains overdue.
13. Subscriptions; Auto-Renewal; Cancellation
Low Brass Lessons offers a monthly sheet music subscription priced through the checkout flow. By purchasing a subscription, you authorize recurring charges until the subscription is canceled. Unless applicable law requires otherwise, subscriptions renew automatically for successive billing periods until canceled. Cancellation stops future renewal charges only and does not retroactively reverse charges for the current paid billing period. Customers must use the Stripe cancellation method or any replacement cancellation method clearly disclosed by Low Brass Lessons in subscription emails or through contacting support. Subscription content, included files, access methods, and catalog scope may change prospectively.
14. Taxes; Pricing; Pricing Errors
Customers are responsible for applicable taxes except taxes imposed on Low Brass Lessons' net income. Taxability may vary by jurisdiction, product type, and the customer information provided to the checkout flow. Low Brass Lessons may correct obvious pricing, tax, arithmetic, or typographical errors before or after checkout and may cancel or refuse materially erroneous orders.
15. Refunds; Chargebacks; Payment Disputes
Digital product purchases generally are non-refundable. Subscription charges generally are non-refundable once the billing period begins. Lesson, consultation, and masterclass charges generally are non-refundable except where Low Brass Lessons expressly grants a refund, credit, or reschedule, or where a refund is required by law. Low Brass Lessons may deny refund, credit, or reschedule requests that conflict with its records or that appear abusive, repetitive, fraudulent, or bad faith. You agree not to initiate abusive or bad-faith chargebacks or payment disputes. If you initiate a chargeback or payment dispute in bad faith, Low Brass Lessons may suspend Services and digital access, contest the dispute using its internal and third-party records, and seek recovery of amounts owed and reasonable dispute-related costs to the extent permitted by law.
16. Digital Content License
All sheet music, PDFs, previews, excerpts, audio files, browser-gated materials, subscription content, product pages, curriculum materials, and related content made available through the Services ("Content") are owned by Low Brass Lessons or its licensors and are protected by copyright, trademark, contract, and other laws. Subject to payment, subscription status, and compliance with these Terms, Low Brass Lessons grants the purchaser only a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Content solely for the purchaser's own personal, internal, non-commercial educational use.
17. Content Restrictions
Except as expressly authorized in writing by Low Brass Lessons, you may not share, lend, forward, upload, post, publish, distribute, resell, sublicense, repost, publicly display, publicly perform, commercially exploit, or otherwise transfer any Content. You may not provide purchased or subscribed Content to another teacher, school, studio, friend, family, ensemble, institution, or business that did not independently obtain rights from Low Brass Lessons. You may not remove watermarks, proprietary notices, legends, metadata, or protective markings.
18. Access Controls; OTPs; Anti-Circumvention
Low Brass Lessons may use protected gates, one-time passcodes, user-specific links, browser-based access, device limits, file protections, account controls, or other access restrictions. You may not bypass, disable, share, resell, reverse engineer, interfere with, or circumvent those controls.
19. Conduct Standards
You agree to participate respectfully and lawfully. Low Brass Lessons may remove or restrict any user, student, attendee, parent, or purchaser who engages in harassment, discrimination, threats, unsafe conduct, abusive communication, disruption, unauthorized recording, unauthorized sharing, payment misuse, or conduct that creates legal, safety, security, or reputational risk.
20. Instructor and Presenter Availability; Substitutions
Low Brass Lessons may substitute instructors, presenters, moderators, platforms, times, access links, or session formats when reasonably necessary. A specific instructor or presenter is not guaranteed unless Low Brass Lessons expressly confirms otherwise in writing.
21. No Professional Advice Outside Music Education
The Services are educational music services. Low Brass Lessons does not provide medical, legal, financial, mental-health, childcare, emergency, or professional licensing advice.
22. Third-Party Services
The Services may rely on third-party platforms and processors, including payment processors, calendar systems, video platforms, email systems, hosting providers, and access-control systems. Low Brass Lessons is not responsible for third-party downtime, policies, errors, account limitations, or service changes except to the extent required by law.
23. Disclaimer of Warranties
To the maximum extent permitted by law, the Services and Content are provided as available and without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or error-free operation.
24. Limitation of Liability; Indemnity
To the maximum extent permitted by law, Low Brass Lessons shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost opportunities, data loss, service interruption, device problems, internet problems, or third-party platform issues. You agree to indemnify and hold harmless Low Brass Lessons and its owners, officers, employees, contractors, affiliates, successors, and assigns from claims, liabilities, losses, damages, costs, and expenses arising out of your violation of these Terms, misuse of Services or Content, payment disputes or chargebacks, violation of law, infringement or circumvention of rights or access controls, or injury, loss, or dispute involving a minor you register or supervise.
25. Suspension; Termination
Low Brass Lessons may suspend, restrict, or terminate any account, booking, subscription, access credential, registration, or other use of the Services at any time if it reasonably believes you violated these Terms, failed to pay, misused Content, created a safety concern, interfered with operations, or posed legal, security, or reputational risk. Termination does not relieve you of obligations incurred before termination and does not create any right to a refund except where required by law.
26. Binding Individual Arbitration; Class Action Waiver
Except for (a) a claim that qualifies for small claims court or (b) a claim by Low Brass Lessons seeking temporary, preliminary, or permanent injunctive or other equitable relief relating to intellectual property, confidential information, payment collection, access controls, misuse of Content, or threatened safety or reputational harm, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by final and binding arbitration on an individual basis. The arbitration shall be administered by the American Arbitration Association under its applicable consumer arbitration rules in effect when the claim is filed, except as modified by this section or as otherwise required by applicable law. The arbitration may be conducted in Maricopa County, Arizona, or by remote means if allowed by the administrator and agreed by the parties or ordered by the arbitrator. To the maximum extent permitted by law, each party waives any right to participate in a class action, mass arbitration, collective action, private attorney general action, or other representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
27. Governing Law; Venue
These Terms are governed by Arizona law, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, unless applicable law requires otherwise.
28. Electronic Contracting
You agree that Low Brass Lessons may present these Terms, authorizations, acknowledgments, and related records electronically, and that your electronic acts – including clicking a checkbox, selecting a consent box, clicking a purchase, booking, registration, or subscription button presented with linked terms, typing your name, or using another electronic signature process offered by Low Brass Lessons – may constitute your electronic signature and acceptance to the extent permitted by law.
29. Changes to Terms
Low Brass Lessons may update these Terms from time to time. Revised Terms become effective when posted or on the later effective date stated in the revised Terms. Continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.
30. Contact
Questions and legal notices regarding these Terms should be directed to scheduling@lowbrass-lessons.com or to Low Brass Lessons LLC, 4539 N 22nd St #6740, Phoenix, AZ 85016.